Approved vendors
Onetab AI only dispatches vendors from your approved list, following your preferred-vendor rules.
Property Management
Your 24/7 AI maintenance coordinator.
It doesn't just create the ticket. It works the request until it's closed.
Onetab AI receives the request, identifies the resident and unit, coordinates the work order and vendor, follows up, and moves the request toward resolution.
See the workflow
Creating the ticket is only the first step. Onetab AI keeps the request moving.
See Onetab AI handle a request
"My AC isn't working." Here's what Onetab AI does next.
Not a chatbot that files a ticket and waits. Watch Onetab AI identify the request, coordinate the work, follow up, escalate when needed, and move it toward closure.
SCENARIO · HVAC / AC FAILURE
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"My AC stopped working. It's getting really hot."
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- ✓Resident identified —Tenant on file
- ✓Property & unit —Unit 304
- ✓Issue classified —HVAC, AC failure
- ✓Priority —High
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"Can you inspect Unit 304 today? Resident reports AC failure, high priority.""2–4 PM works." — HVAC vendor, 7:32 AM
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↻IF THE VENDOR DOESN'T RESPONDNo response within your set window→Onetab AI follows up automaticallySLA exceeded→Approved backup vendor contacted
Open requests keep moving outside business hours, and urgent issues escalate according to your emergency rules.
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"The HVAC vendor can come today, 2–4 PM. Will you be available for access?""Yes." — Resident, 7:35 AM
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Today · 2:00–4:00 PM · Approved HVAC vendorUnit 304✓ Resident notified ✓ Property manager notified
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Request closedWork completed · resident confirmed resolution · 4:52 PM
Start AI-assisted. Expand autonomy as your team approves more actions.
SYSTEM OF RECORD · PMS WORK ORDER
From resident request to PMS work order.
Onetab AI can connect the maintenance workflow to your property management system and keep the work order moving, so your PMS stays the record of what happened.
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Resident
Request received
A resident reports the issue. Onetab AI identifies the property and unit and classifies the request.
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PMS
Work order created
Onetab AI creates the work order in your PMS, or updates the one that's already open.
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Vendor rules
Vendor selected
An approved vendor is chosen using your vendor list and routing rules.
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Resident
Access coordinated
The resident confirms when they're available, so the vendor can get in.
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PMS
Status updated
Vendor updates and status changes are recorded on the work order in your PMS.
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Close-out
Resolution confirmed
The resident confirms the fix before the request is closed.
CONTROLS · VENDOR RULES & APPROVALS
Your vendor rules. Your approval limits.
Onetab AI follows your configured vendor, cost and escalation rules, while your team controls the sensitive decisions. Set the rules once and they apply to every request.
Coverage rules
Requests are routed by the criteria your team already uses, such as property, trade, location and availability.
Approval threshold
Any request above your approval limit waits for human sign-off before it moves forward.
Emergency handling
Requests classified as emergencies follow your escalation process and notify the people you designate.
Vendor timeout
If a vendor doesn't respond within your window, Onetab AI follows up, then escalates according to your rules.
WHAT CHANGES FOR YOUR TEAM
Less maintenance coordination
Your maintenance team spends less time chasing vendors and updating residents, and more time on exceptions that need human judgment.
Keep requests moving after hours
Requests can be triaged and moved forward after hours, using your configured rules for priority and escalation.
Every open request gets followed up
Open requests are followed up automatically. If a vendor misses the configured response window, Onetab AI follows up and escalates according to your rules.
ON EVERY MAINTENANCE REQUEST
Built around the work your team already does.
What Onetab AI takes off your maintenance team’s plate, on every request and at any hour.
24/7
Intake, triage and follow-up
Requests are received and kept moving outside business hours, using your priority and escalation rules.
6 steps
From report to resolution
Request, work order, vendor, access, status and close-out run as one workflow.
Every step logged
Your team can see what Onetab AI did on each request, and when.
Stop chasing maintenance requests.
See Onetab AI handle a maintenance request from intake to closure in a 15-minute walkthrough.